For Private Customers:

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For B2B / Retailers:

Frequently Asked Questions //  Guidelines to Ordering Process   

Where do I see the wholesale price / Where do I get the price list?

Retailers get a special wholesale price and therefore in order to ensure that the wholesale price is not revealed to end-consumers (final customers), we require a confirmation of being a retailer.  Please send us a copy of your company registration or a document showing payment of commercial tax.  As soon as we have confirmed your status as a retailer, we will send you the price list per e-mail. 

*Please note that the prices in the price list are NET PRICES.  The German Value Added Tax (currently 19%) will be added to the net price.  Based on your commercial form and country regulations, you may be able to get back the VAT from your government.

Information on data protection can be found here.

 

How can I place an order?

To place an order, please fill out the Order Form.  There are 2 possibilities to this:

  1. For smaller orders:  Fill out the top part of the Order Form, and jot down the Article Number + order quantity on the lower part of the Order Form.
  2. For bigger orders:  Fill out the top part of the Order Form, and fill in the order quantity directly on the price list itself. 

*It is important to fill out the top part of the Order Form, especially the Delivery Address and Invoice Address.  And most importantly, don’t forget your signature on the order form.

Then, please send the Order Form, or the Order Form + filled-out Price List, to us either per Fax or per email.   

Fax Number:  07251 44 135 55
E-Mail:  info(a)small-surprises.de

Further information about the order process and delivery times can be found in our General Terms and Conditions

 

Is there a minimum order amount / minimum order quantity?

No. There is no minimum order amount.  The only restriction is that products are bundled together in a packaging unit (as specified in the catalog and price list), and therefore we deliver per packaging unit.  We process orders starting with 1 packaging unit.

*Note that our packaging units are small (sometimes only 10 pcs in 1 packaging unit), and therefore enables you to try out different items with small quantity.
 

How much is the shipping cost?

Within Germany (except in the islands), the shipping costs are as follows:
up to 500 EUR net value:  shipping cost flat rate 6€  
from 500 EUR net value up:  free shipping

Other countries outside Germany:
The shipping cost will be calculated based on the weight / size of the package.  Latest at the time the order is placed, we will be able to provide the exact shipping cost.  But just as an orientation, the shipping cost is estimated as follows:

Zone 1: Belgium, Denmark (except the Islands), Luxembourg, Netherlands, Austria
up to 20kg (but may depend on dimensions): approximately 20€  

Zone 2: France, Italy, Portugal, Sweden, Spain
up to 20kg (but may depend on dimensions): approximately 25€

Finland:  up to 10kg (but may depend on dimensions) – approximately 20€

 


How long does it take from the time the order is placed until it is shipped?

As soon as we receive your order by Fax or e-mail, we will send you a confirmation of the order, including the exact number of quantity that is deliverable.  This confirmation will be sent to you per e-mail.  At this point in time, the exact shipping cost is also made known.

Normally, if the ordered items are on stock, we send out the orders within 2 weeks (usually shorter).  As soon as we have dispatched the orders, you will be informed about it per e-mail.  Then the logistic partner takes over the shipping process, and depending on the destination, this may take 3 – 4 days, or a bit longer for locations outside Germany.  We have, however, no influence on the delivery times as this is mainly done by the logistics partner.

 

How can I pay?

Invoices are to be paid within 21 days net.  An extra discount of 2% can be deducted if the invoice is paid within 10 days of the invoice date.  Payment is accepted by bank transfer.   

Customers outside of Germany are to pay in advance, with a 3% discount for advance payment.
New customers in Germany are to pay in advance for the first few orders.  An extra discount of 3% can be deducted for advance payments.

These as well as other information are written in detail in our General Terms and Conditions.

Especially Selected Trading, e.K.

Altenbergstr. 12   D-76698   Ubstadt-Weiher
tel: +49 7251 4412133     email: info(a)small-surprises.de
Sitz und Registergericht: Mannheim HRA 707740   
USt-ID: DE316606632

 

Produkt Überblick:

   -  Schoolsupplies
             -  Notebook   |   Memobook 
             -  Sticky Notes   |   Stickers & Washi Tapes

   -  Lifegoods

   -  cute presents    Keychains

   -  Fashion Jewelry
              - Necklaces   |   Rings
              - Bangles      |   Nail Stickers

 

Information:

     -  General Terms and Conditions

     -  Data Protection Regulations

     -  Order Form

     -  Imprints

 

© 2018 Especially Selected Trading e.K., All Rights Reserved. Small Surprises(TM) is a Trademark of Especially Selected.

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